FREQUNTLY ASKED QUESTIONS
WHERE ARE YOU BASED, AND WHAT AREAS DO YOU COVER?
Ash-Lee Entertainment are based in Essex. We do travel all over the UK, however, please be aware that additional fees may be added, should your entertainer be travelling further afield.
WHEN DOES THE ENTERTAINER ARRIVE AT THE EVENT?
Your entertainer will arrive approximately 30 minutes prior to the party. This allows us enough time to set up all equipment, meet the birthday boy/girl, and familiarise with the space.
DO WE HAVE TO PAY A DEPOSIT?
Yes. Deposits are required at the time of booking. This will secure your event.
HOW MUCH NOTICE DO YOU NEED, PRIOR TO BOOKING A PARTY?
Please enquire as soon as possible. We receive a high number of enquiries and bookings, some of which have been booked months in advance. The sooner you enquire, the easier it will be to avoid disappointment.
IS THERE ANYTHING WE MUST ADVISE YOU ON?
Yes. You, the client, MUST notify us of any disabilities, special requirements, and/or allergies, that the children may have.
WHAT AGES ARE YOUR PARTIES SUITABLE FOR?
Ash-Lee Entertainment children's parties are best suited for both boys and girls aged between 3-10, however, we adjust to all ages.
HOW DO CANCELLATIONS WORK?
Should you need to cancel your booking, we require a notice period of 7 Days or more. Please note, deposits are non-refundable.
WHAT DO I NEED TO PROVIDE?
All we would need you to provide us with is a plug socket & Space for Games
CAN WE TAKE PHOTOGRAPHS AND VIDEOS?
Yes, We always encourage photographs to be taken during our parties, as well as video footage. Should you give us permission, we would love to be able to share footage and images from the parties, on our social media pages!
DO YOU PROVIDE SPACES?
Unfortunately, we do not provide the party location itself, however, we maybe able to advice previously used spaces.
DO YOU PROVIDE MUSIC?
Yes, we bring our own Sound System with Music.
IS THERE A LIMIT TO THE AMOUNT OF CHILDREN PER ENTERTAINER?
Yes, we strictly allow 30 Children Per Entertainer, an additional Entertainer will be required for more than 30 Children.